FAQs – Delivery, Cancellation & Returns

Serving North Shore and Greater Boston For Over 16 Years! Daily Flower Delivery & Gift Baskets

Delivery, Cancellation & Returns

Cancellation Policy

We are unable to cancel or change orders already in process, en route or delivered. Same-day orders are processed immediately, and cannot be changed. All orders must be canceled prior 24 hours of the delivery date; cancellation within 24 hours will result in a 50% refund of total sale.  Orders of multiple gourmet gift baskets including perishable goods must be canceled prior 72 hours of the delivery date; cancellation within 72 hours will result in a 50% refund of total sale.

Events and specially ordered items are to be paid in full a minimum of 14 days prior to order date. Cancellation must be prior to 10 days of the order date at minimum, cancellation within 10 days will result in 50% refund of total sale.

Deliveries sometimes can be affected by weather, in any case, J&M Flowers and Gift Baskets are closed due to weather, the sender will be notified and deliveries will resume next open business day.

Substitution Policy

Occasionally, substitutions of flowers and containers are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced staff will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

If the arrangement, plant or gift is not available and or appearance difference we will contact the sender for options of substitution.


Delivery Policy

Every J&M Flowers and Gift Baskets designs are personally hand-delivered by our professional staff, and we make every effort to deliver your order as quickly as possible. Office, schools, hospitals, and College Universities have in-house policies in regards to receiving deliveries. We will follow their policy and leave orders in secure places like receptions, mailrooms or security offices; if this is the case a voicemail will be left for the recipient.

Most of our products can be delivered on the same day. To assure same-day delivery, orders must be received before 2:00 pm, Monday – Saturday. Orders received after that time may be delivered the following day.

Regretfully, we are unable to guarantee time of the delivery to rural route addresses, hotels, hospitals, military bases, or offices. To request a specific delivery time, please call as an additional fee will be applied for a minimum 2-hour window of time. We will do our best to accommodate your preferences.

If the recipient is not home we will leave a voicemail and door tag to notify the recipient of delivery location or if we are not able to leave then to call to reschedule. If we do not hear back from the recipient within 24 hours of initial delivery we will contact the sender and update them on the status of delivery.

Hospital deliveries are called ahead to make sure the patient is in a room that can accept flowers. If the patient is in a room that cannot accept flowers (ICU) we will notify the sender. If the patient is discharged upon our arrival, we can deliver to the home if it is within our delivery zone, if out of our delivery zone we will work with a florist in the area for delivery.  We are only able to acquire room numbers with Hospital dispatch and no other information is given at that time in regards to discharge.

Refused deliveries are not eligible for refund.

Hard goods Return Policy

All hard goods are returnable for store credit within 5 days of purchase with a receipt. Seasonal and Holiday themed hard goods are final sale. All hard good sales to Design Companies are final.

Perishable Product Refund Policy

Retail sales; All perishable products are final sale.

Delivery; We take the utmost care and caution to only provide top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality of our products please let us know within 24 hours of the delivery. After 24 hours considering the difficulty for us to determine the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.